Is TalkSwitch really an all-in-one system?
Yes! TalkSwitch comes loaded with features like voicemail, auto attendants, music-on-hold, dial-by-name directory, voicemail to email, caller-ID routing, and more. You don’t pay extra for these features. 

Can I manage my TalkSwitch system myself?
Sure - TalkSwitch systems are owner-friendly. The easy-to-use user interface gives you the power to make changes to the system yourself, quickly and easily. If you do need assistance, free technical support from TalkSwitch is always just a call away. If you prefer, Concerto Networks can also provide TalkSwitch support following installation.

Can we use traditional phone lines, VoIP lines or a combination of both with our TalkSwitch?
Absolutely. If you are planning to use VoIP, you will need a VoIP-enabled TalkSwitch, which will give you the freedom to use traditional phone lines, VoIP or a combination of the two. If you aren’t ready for VoIP now, you can always upgrade your system in the future to make it VoIP compatible.

If I use IP phones, do I need to have a VoIP-enabled TalkSwitch?
Not at all. You can use IP phones with traditional phones lines or VoIP.

What if I already have phones? Do I need to buy new ones to use with my TalkSwitch?
TalkSwitch offers a full range of phones that are tailor made to work with the system. However, if you already have phones that you would like to use, TalKSwitch works with any standard analog phone and selected IP phones.

What is the difference between extensions and lines?
Lines are the connections to the telephone network supplied to you by your telephone company. Extensions are the telephones attached to telephone lines. TalkSwitch allows two or more extensions to use the same line.

Can I track call information for billing purposes?
Call Detail Record Logging allows you to assign accounts to calls and track length of calls for billing of professional services. The optional Call Reporting software application builds sophisticated, easy-to-use reports based on this data.

Can TalkSwitch handle incoming calls differently after hours?
Yes. With Mode Scheduling, 3 sets of call answering options can be set up. You can greet callers with one message during business hours, a different one after hours and another on holidays. After-hours calls can also be routed to available staff, a different number, or directly to voicemail.

Can I upgrade voicemail time?
Yes. Voicemail capacity can be increased by 1, 2, 4.5 or 9 hours per TalkSwitch unit by adding TalkSwitch memory cards.

Can I upgrade the capacity of my TalkSwitch?
The maximum capacity of TalkSwitch systems is 32 lines, 32 VoIP trunks, 64 local and 40 remote extensions. You can increase the capacity of your TalkSwitch system up to these limits by either adding upgrade kits, additional IP extensions or networking multiple systems.

Is TalkSwitch covered by a warranty?
Yes. TalkSwitch is covered with a one-year limited warranty. In addition to the one-year limited warranty, you may also purchase an extended warranty covering one, two, or four additional years.